Recent Computer Info Systems college graduate on Guam 🏝️ with 8 years of experience in the banking industry, 2 years in the telecommunications industry, and a lifelong journey on Chamorro language research and perpetuation.
☎️ Contact Information
📧 [email protected]
🔗 LinkedIn https://gu.linkedin.com/in/elvinquitugua
🛠 Skills
💼 Business Systems
- AS400
- MINDBill & MINDPOS
- InHance
- FIS Document Management & Banker
- ArchiCAD
- Notion Project & Knowledge Management
💻 Technology
Java ⭐️⭐️
Python ⭐️⭐️
SQL ⭐️
🗣 Languages
Chamorro 🇲🇵🇬🇺
Proficient speaker
Korean 🇰🇷
Intermediate speaker
📚 Education
B.S. in Computer Information Systems
University of Guam 2018-2022
👨🏻💻 Work Experience
🖥️ IT Support Specialist
GTA Teleguam, Guam – (2023-Current)
🏦 Bank Teller & Exchange Teller
First Hawaiian Bank, Guam – (2014-2023)
Accurately process a variety of financial transactions with unwavering attention to detail. Expertly handle check and cash deposits, meticulously verifying amounts and cross-referencing deposit slips for accuracy with attention to detail. Scrutinize checks for endorsements and confirming essential details and authenticity. Leverage expertise to ensure adherence to legal guidelines and regulatory requirements while driving accuracy and customer satisfaction through communication, multitasking and problem-solving.
- Transaction Integrity: Thoroughly inspect checks and cash for accuracy, verifying essential details and ensuring compliance with legal standards.
- Product Knowledge: Deep understanding of various banking products, such as savings accounts, credit cards, and investment options, allows effective meeting of customer needs.
- Digital Proficiency: Utilize advanced computer systems and banking software to record and track transactions, generating computer-generated receipts for customers.
- Funds Disbursement: Assure proper authorization by cross-referencing signatures, amounts, and account balances before disbursing funds and cashing checks.
- Financial Precision: Employ precision while counting and reconciling currency, coins, and checks received, demonstrating a commitment to financial accuracy.
- Efficient Calculation: Employ cutting-edge computing tools, calculators, and adding machines to accurately calculate daily transactions and ensure financial accountability.
- Foreign Exchange Expertise: Execute foreign currency exchange and wire transfers, aligning with bank policies and financial laws to ensure seamless international transactions.
- Compliance Assurance & Confidentiality: Diligently uphold banking policies,Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures and regulatory guidelines, guaranteeing the legality and security of financial operations. ensures compliance with legal requirements.
📱Customer Service Rep / Cashier / Call Center Receptionist
IT&E, Saipan – (2013-2014)
Assist and support customers regarding their accounts on home phone and DSL internet to wireless phones in regards to new sign-ups or purchases and service plans assistance/consulting for either postpaid terms or prepaid/top-up services. Provide assistance for billing issues and accept payments on customers' accounts. IT&E provides landline phone services, DSL internet service provider (ISP), leading CDMA and GSM wireless service provider as well as broadband wireless data internet access.
Assist customers over the phone on related accounts and trouble-shooting as well as connecting customers to their respective destination lines. Also provide pay by phone service by applying payments on customers' accounts over the phone with credit/debit cards using retail card processing systems and proprietary POS systems.
📰 Articles and Talks
List
Chamorro